Work
These are a few projects that shaped how I think about customers, products, and AI. They're not a complete work history. They're examples of problems I enjoyed solving, the solutions I built, and what I learned along the way.
Featured Project
AI Knowledge Operating System
Independent Project · Customer Success · AI · Knowledge Systems · 2026
A philosophy for making customer knowledge compound.
Read the case study →Selected Work
Rochester Hills
Customer Implementation · GovTech · Customer Success · Product Strategy · 2026
Turning one customer's implementation into a repeatable playbook.
Read the case study →AI Outreach Toolkit
Independent Project · Customer Success · AI · Workflow Design · 2026
Scaling expertise with AI-generated customer communications.
Read the case study →