Dan McLeggon
Customer Success / AI / Pattern Recognition
I like solving customer problems.
Sometimes that means helping a customer navigate a complex challenge.
More often, it means finding the patterns hidden inside that work and turning them into better products, better workflows, or tools that help every customer who follows.
AI has expanded the kinds of problems I can take on.
This site is a collection of projects, essays, and ideas that grew out of building alongside customers.
Selected Work
A few examples of the kinds of problems I enjoy working on, from building a deployment playbook with a customer to creating tools that dramatically expand what an implementation can include.
AI Knowledge Operating System
Every customer conversation should make the organization smarter — most AI tools just document it.
Rochester Hills
The implementation became the playbook — and changed what I thought implementations were for.
AI Outreach Toolkit
From one outreach asset to more than thirty — though speed wasn't the real story.
Writing
Things I am learning while working with customers, building tools, and following questions that seem worth pursuing.
See all writing →How I Think
A few ideas that have become more important to me over time.
- Stay close to customers.
- Look for patterns.
- Build before you optimize.
- Technology should amplify judgment.
- Make the work compound.
About
Why I do this work, and what shapes my thinking outside of it.
I’m motivated by meaningful work.
Read more →Let’s build something useful.
I am always interested in conversations with people who care deeply about customers, products, and finding better ways to work.